Terms

Terms and conditions

IHA-LINES LTD HELSINKI CRUISES

CANCELLATION POLICY ON REGULAR LUNCH, DINNER AND SIGHTSEEING CRUISES
– All cancellations must be made in writing to IHA-Lines Helsinki Cruises by mail or e-mail, the date of cancellation being the date on which the cancellation is received by IHA-Lines.
– If cancellation is made 15 or more days prior to the booked cruise, no cancellation fee will be charged.
– If cancellation is made between 14 to 8 days prior to the booked cruise, 25% of the total sum of the reservation (cruise tickets & restaurant services) will be charged.
– If cancellation is made between 7 to 3 days prior to the booked cruise, 50% of the total sum of the reservation (cruise tickets & restaurant services) will be charged.
– If cancellation is made between 2 to 0 days prior to the booked cruise, 100% of the total sum of the reservation (cruise tickets & restaurant services) will be charged.

CANCELLATION POLICY ON CHARTER CRUISES -> MOTOR SHIPS
All cancellations must be made in writing to IHA-Lines by mail or e-mail, the date of cancellation being the date on which the cancellation is received by IHA-Lines.
– If cancellation is made 21 or more days prior to the booked cruise, no cancellation fee will be charged.
– If cancellation is made between 20 to 10 days prior to the booked cruise, 25% of the total sum of the charter fee will be charged.
– If cancellation is made between 9 to 0 days prior to the booked cruise, 100% of the total sum of the charter fee will be charged and 100% of the restaurant services.

CANCELLATION POLICY ON CHARTER CRUISES -> SAILING SHIPS
All cancellations must be made in writing to IHA-Lines by mail or e-mail, the date of cancellation being the date on which the cancellation is received by IHA-Lines.
– If cancellation is made 33 or more days prior to the booked cruise, no cancellation fee will be charged.
– If cancellation is made between 32 to 24 days prior to the booked cruise, 25% of the total sum of the charter fee will be charged.
– If cancellation is made between 23 to 17 days prior to the booked cruise, 50% of the total sum of the charter fee will be charged.
– If cancellation is made between 16 to 10 days prior to the booked cruise, 75% of the total sum of the charter fee will be charged.
– If cancellation is made between 9 to 0 days prior to the booked cruise, 100% of the total sum of the charter fee will be charged and 100% of the restaurant services.

FORCE MAJOURE
All departure times are local. Sailing schedules may be interrupted and/or cruising times extended due to adverse weather conditions. IHA-Lines cannot accept liability for any costs or inconvenience caused in these and other circumstances where ‘force majeure’ applies, but will try to notify the customers. Force majeure means war, threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or engineering problems, closure of ports or similar circumstances beyond control of IHA-Lines. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities or services available for various operational, technical or scheduling reasons. The ship owner reserves the right to changes.

[Reliably since 1979]

Safely, reliably and pleasurably since 1979

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